I have scanned thousands of CVs and have found one common reason why so many of them get rejected. This...READ MORE
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In interviews, job seekers strive to make a strong first impression, convey their skills and experience, and stand out from other applicants. One way to achieve these goals is through the use of storytelling. Storytelling is a powerful tool for job interviews as it enables candidates to communicate their experiences and accomplishments in a compelling and memorable way. In this article, we will discuss how to effectively use storytelling in interviews.
Before you can tell a compelling story, you need to do your research and preparation. Here are some steps to follow:
1. Research the Company
To craft a story that resonates with the interviewer, it is essential to understand the company’s culture, values, and mission. Visit the company’s website, read their annual reports, and research their social media profiles to get a sense of their brand image.
2. Analyze the Job Requirements
The job description will give you insight into the required skills and experience. Analyze the job requirements and tailor your stories to highlight your relevant experiences and achievements.
3. Identify Relevant Experiences
Review your past experiences and identify those that are relevant to the job you are interviewing for. Focus on experiences that demonstrate your ability to solve problems, work collaboratively, and achieve results.
Once you have identified the experiences you want to share, the next step is to craft a compelling story that showcases your skills and accomplishments. Here are some tips:
The STAR method is a popular technique for crafting effective stories in interviews. STAR stands for Situation, Task, Action, and Result. Start by describing the situation or problem you faced, followed by the task or challenge you had to overcome. Describe the actions you took and conclude with the result or outcome of your efforts.
The STAR method is a highly effective approach to answering interview questions. It provides a clear structure, focuses on specific examples, highlights problem-solving skills, and demonstrates results and impact. By using the STAR method, candidates can showcase their skills and experiences in a way that is compelling and memorable.
The method is effective for several reasons:
It Provides a Clear Structure
The STAR method provides a clear structure for candidates to follow when answering interview questions. This helps candidates organize their thoughts and ensure that they provide a complete and well-rounded answer.
It Focuses on Specific Examples
The STAR method requires candidates to provide specific examples of their skills and experiences. This helps interviewers assess a candidate’s qualifications and suitability for the job.
It Highlights Problem-Solving Skills
The STAR method requires candidates to describe a situation or problem they encountered, the task or goal they needed to accomplish, the action they took to achieve it, and the result of their efforts. This demonstrates a candidate’s problem-solving skills and their ability to take action to achieve a specific outcome.
It Shows Results and Impact
The STAR method emphasizes the importance of results and impact. Candidates are required to describe the positive outcomes of their actions and how their efforts contributed to the success of a project or organization.
Employers are interested in hiring individuals who can deliver results. Make sure your story emphasizes the outcome and the impact it had on the organization. Be specific and use numbers and metrics wherever possible to quantify your achievements.
Demonstrating impact in a job interview is about showcasing your skills and accomplishments in a way that emphasizes the positive outcomes you have achieved. By using data and metrics, describing specific achievements, emphasizing collaborative efforts, showing your leadership skills, and using the STAR method, you can effectively demonstrate your impact in an interview.
Here are some tips for demonstrating impact:
Use Data and Metrics
One way to demonstrate impact is to use data and metrics to quantify the results of your work. For example, if you increased sales, reduced costs, or improved customer satisfaction, provide specific numbers to demonstrate the impact of your work.
Describe Specific Achievements
Describe specific achievements that you have accomplished in previous roles. For example, if you developed a new product or service, led a successful project, or improved a process, explain the impact of your work and the positive outcomes that were achieved.
Use concrete examples and anecdotes to bring your story to life. Instead of saying “I’m a great problem solver,” describe a specific situation where you solved a complex problem and the impact it had on the organization.
Interviewer: Can you describe a time when you had to overcome a significant challenge in a previous role?
Candidate: In my previous role as a project manager, we were tasked with developing a new product for our company. The project had a tight deadline and a limited budget, which made it a significant challenge.
Situation: We had to develop a new product for our company with a tight deadline and a limited budget.
Task: As the project manager, it was my responsibility to ensure that we delivered the product on time and within budget.
Action: To overcome this challenge, I worked closely with my team to identify areas where we could streamline the development process and reduce costs. We also identified potential risks and developed contingency plans to mitigate them. Throughout the project, I provided regular updates to senior management to ensure they were aware of our progress and any potential issues.
Result: As a result of our efforts, we were able to develop the product on time and within budget. In fact, we exceeded our sales targets for the product, which resulted in significant revenue growth for our company.
In this example, the candidate used the STAR method to describe a significant challenge they faced, the task they were responsible for, the actions they took to overcome the challenge, and the positive results that were achieved. By quantifying the impact of their work and using specific examples, the candidate demonstrated their problem-solving skills, leadership abilities, and the positive impact of their work.
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Now that you have crafted a compelling story, the next step is to deliver it in an engaging and memorable way. Here are some tips:
Starting with a hook is important when using storytelling in an interview because it helps to grab the interviewer’s attention and create a memorable impression. A hook is a compelling and attention-grabbing opening that sets the stage for the story you are about to tell. Here are some reasons why starting with a hook is important when using storytelling in an interview:
Starting with a hook helps to grab the interviewer’s attention and make them interested in what you have to say. This is especially important in a job interview, where you want to make a strong first impression and stand out from other candidates.
Creates Memorable Impression
Starting with a hook helps to create a memorable impression in the interviewer’s mind. By starting with a memorable opening, you increase the likelihood that the interviewer will remember you and your story long after the interview is over.
Demonstrates Communication Skills
Starting with a hook also demonstrates your communication skills. By crafting a compelling opening, you show that you have the ability to communicate effectively and engage your audience.
Sets the Stage for the Story
Starting with a hook sets the stage for the story you are about to tell. It helps to create context and build anticipation for what is to come, making your story more engaging and impactful.
Practice your storytelling skills before the interview. Rehearse your stories in front of a mirror, with a friend or family member, or even record yourself telling the story. This will help you refine your delivery and ensure that your story is concise, clear, and impactful.
Here are some examples of how the STAR method can be used to answer an interview question with a hook:
Example 1: Can you describe a time when you demonstrated leadership skills?
Hook: “Have you ever heard the saying, ‘A leader is one who knows the way, goes the way, and shows the way?’ Well, I had an opportunity to do just that in my previous role as a team leader.”
Situation: “One of my team members was struggling to meet their targets and was starting to lose motivation.”
Task: “As the team leader, it was my responsibility to help them get back on track and keep the team’s performance on target.”
Action: “I had a one-on-one meeting with the team member and identified some of the issues they were facing. I then worked with them to create a plan to improve their performance, providing regular feedback and support along the way.”
Result: “As a result of our efforts, the team member was able to meet their targets and the team’s overall performance improved. I was able to demonstrate my leadership skills by providing guidance, support, and motivation to the team, and ultimately, we were able to achieve our goals.”
Example 2: Can you describe a time when you had to deal with a difficult customer?
Hook: “You know that saying, ‘The customer is always right?’ Well, I had a customer who was definitely putting that to the test.”
Situation: “I was working as a customer service representative and had a customer who was extremely upset about a problem with their order.”
Task: “As the customer service representative, it was my responsibility to resolve the customer’s issue and ensure they were satisfied with the outcome.”
Action: “I listened to the customer’s concerns and worked with them to identify the problem. I then went above and beyond to resolve the issue, offering them a full refund and free shipping on their next order.”
Result: “As a result of my efforts, the customer was extremely satisfied with the outcome and even left a positive review about my customer service skills. I was able to demonstrate my ability to handle difficult situations and turn a negative experience into a positive one.”
In both of these examples, the interviewee starts with a hook that captures the interviewer’s attention and sets the stage for the story they are about to tell. They then use the STAR method to describe the situation, task, action, and result of their experience, demonstrating their skills and qualifications for the job.
Be prepared to respond to the interviewer’s prompts and questions. Listen carefully to what the interviewer is asking, and tailor your response to address their concerns. Use your stories to demonstrate how you meet the job requirements and align with the company’s values.
While storytelling can be a powerful tool in interviews, there are some pitfalls to avoid. Here are some tips:
Don’t be Too Rehearsed
While it’s important to practice your stories, avoid sounding too rehearsed. Be natural and authentic in your delivery. The goal is to come across as confident and engaging, not robotic or scripted.
Be truthful and honest in your storytelling. Avoid exaggerating your achievements or experiences. Interviewers are trained to spot inconsistencies and will quickly lose trust in a candidate who exaggerates or lies.
Don’t Use Inappropriate Content
Be mindful of your audience and avoid using inappropriate language or content. While it’s important to be engaging and memorable, it’s equally important to maintain a professional demeanor.
Personality assessments are becoming increasingly popular in job applications. I discuss how to take personality assessments when applying for a new role.
Storytelling is a powerful tool for job interviews. It enables candidates to communicate their experiences and accomplishments in a compelling and memorable way. By researching the company, analyzing the job requirements, and identifying relevant experiences, candidates can craft effective stories that showcase their skills and achievements. Remember to start with a hook, practice your storytelling skills, and respond to interviewer prompts. Avoid the pitfalls of sounding too rehearsed, exaggerating your achievements, or using inappropriate content. By following these tips, you can effectively use storytelling to stand out in your next job interview.
I have spent the last 10 years supporting companies ranging from start-ups to Fortune 500 companies to find and the best talent around the world.
During this time, I have:
Scanned and reviewed more than 26000 CVs.
Conducted over 7000 interviews.
Secured new jobs and promotions in 20 countries across 3 continents.
For the past 4 years I have been developing best practices and solutions to give job seekers more confidence in interviews. I run 1:1 virtual interview workshops which show you how to articulate your values and strengths. Just like in sport, perfect practice makes perfect interviewing. Learn how to take on any interview with confidence with My Interview Workshop:
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Best of luck,
Your Career Optimiser | Certified Leadership and Management Consultant
Winner of Most Supportive Career Branding Service 2022